"There are too many PIN changes associated with this account (Error ID: 30801)" is encountered when attempting to login to BlackBerry App World.

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"Address updated externally. Changes will be lost and the viewer closed" error message received when attempting to update a contact on the BlackBerry smartphone

When attempting to update contact entries in the Address Book, the following error message appears:

Address updated externally. Changes will be lost and the viewer closed.

Refer to the appropriate resolution for your cause.

Content Protection on the BlackBerry smartphone is turned on.

Upgrade to BlackBerry Device Software version 4.0 or later. For instructions, see KB03901.

The Address Book database on the BlackBerry smartphone is corrupted.

If wireless synchronization is turned on, disable it by completing the following steps: On the BlackBerry smartphone, open the Address Book. Press the Menu key, and click Options. Click Wireless Synchronization, and click Change Option. Click No. Save the changes. Clear the Address Book database. For instructions, refer to the following knowledge base articles: Synchronize the Address Book data. For instructions, see KB17022. Note: To turn on wireless synchronization, follow the instructions for disabling wireless synchronization and select Yes in step 4.

Multiple databases on the BlackBerry smartphone are corrupted.

Back up all of the data on the BlackBerry smartphone. For instructions, see KB12487. Delete all of the data on the BlackBerry smartphone. For instructions, see KB02318. Perform one of the following steps: If the BlackBerry smartphone is not associated with a BlackBerry Enterprise Server, synchronize the BlackBerry smartphone with the computer. If the BlackBerry smartphone is associated with a BlackBerry Enterprise Server, activate the BlackBerry smartphone. For information on performing the enterprise activation process, see the specific BlackBerry smartphone User Guide located in Product Documentation.

BlackBerry smartphone Input Language changes automatically

In some cases, the Input Language on the BlackBerry smartphone may change without the BlackBerry smartphone user manually making the change from within the Options application.

As designed, the Input Language can be changed when the keypad shortcut ALT + Enter is used from either the Home screen or from within an application.

Follow the steps below to remove the Input Language shortcut and change the language.

For BlackBerry Device Software 4.1 to 5.0:

Go to Options > Language (or Options > Language and Text Input). Set Use Input Language Shortcut to No. Change the Input Language back to the language you had originally set.

OR

Press ALT + Enter. Select the language you wish to use. When prompted, choose Do not allow this shortcut. The ALT + Enter shortcut key is then disabled.

For BlackBerry Device Software 6:

Go to Options > Typing and Input > Language. From the Language Switcher section, set the Shortcut Keys option to None. Change the Input Language to the language you had originally set.

OR

Press ALT + Enter. Select the language you wish to use. When prompted, choose Do not allow this shortcut. The ALT + Enter shortcut key is then disabled.

Note: Pressing the ALT + Enter keypad shortcut enabled the Password Lock on the BlackBerry smartphone, instead of the Input Language shortcut, if the following is true:

The BlackBerry smartphone does not support multiple locales, and; There is a security password set.