
Price: $399.99
Price: $399.99
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Price: $699.99
Changing the input language mode of an email message, using the Alt+Enter key combination before the email message is sent, causes the outgoing message encoding to be set incorrectly. This may result in garbled text when the recipient opens the email message.
This behavior is by design.
When the input language mode is changed to English (for example), previous language encoding queues for the Japanese language may have been specified in the email message as it was composed by the BlackBerry® smartphone user. Replies and forwarded email messages do not inherit their encoding queues from the original email message.
To work around this issue, consider the following options:
For emails sent from the BlackBerry smartphone using the BlackBerry Internet Service:
From the Home screen of the BlackBerry smartphone, navigate to Options > Language > Input Language. Change the Input Language to the preferred language to be used in the email message body.For emails sent from the BlackBerry smartphone using BlackBerry Enterprise Server 4.1 SP6 MR2 and later, configure the BlackBerry Enterprise Server to force the use of UTF-8 encoding for all outgoing emails:
Stop the BlackBerry Controller service, followed by the BlackBerry Dispatcher service. Navigate to the following registry entry on the BlackBerry Enterprise Server: For Windows Server 2003 and Windows Server 2008 32bit Servers: HKLM\Software\Research In Motion\BlackBerry Enterprise Server\Agents For Windows Server 2003 and Windows Server 2008 64bit Servers: HKLM\Software\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents Create a DWORD value named AutoSelectOutgoingEncoding and set the value to 0 (Decimal Value) Create a DWORD value named MapiEncoding and set the value to 0 (Decimal Value) Start the BlackBerry Dispatcher service followed by the BlackBerry Controller service.Important: Restarting the BlackBerry Enterprise Server will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.
The purpose of the shortcut Alt+Enter key combination is to allow the BlackBerry smartphone user to add a specific word or words of a different language on the fly while composing an email message. For example, if the input language is set to Japanese, and the BlackBerry smartphone user wants to compose a Japanese message, but wants to add some Simplified Chinese words to it, the key combination shortcut can be used to switch the input method.
Creating and setting DWORD values AutoSelectEncoding and MAPIEncoding to 0 helps to force all messages sent from BlackBerry smartphone on BlackBerry Enterprise Server to be sent in UTF-8 encoding.
Please refer to BlackBerry Enterprise Server for Microsoft Exchange Installation and Configuration Guide for information on how to change the character encoding that the BlackBerry Enterprise Server uses to send Unicode Messages.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Ensure that the BlackBerry Smartphone is running the most current version of BlackBerry® Device Software. For more information on this procedure, see KB16068.
If the error message persists, or if the smartphone is already running the most current version of BlackBerry Device Software, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Perform a hard reset by removing the battery from the BlackBerry Smartphone and reinserting it. For more information on this procedure, see KB02141.
If the error message persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure, see KB10144.
Price: $499.99
Price: $199.99
After successfully downloading and installing an application using BlackBerry App World™ storefront, a prompt is displayed confirming that the installation was successful, and with the option to press OK or Run.
In some instances, the Run option is not present. When you highlight the application in the My World screen and press the Menu key, the Run option is still not displayed.
To run the downloaded application, complete the appropriate following option:
Icons for all downloaded applications appear on the BlackBerry smartphone Home Screen. To open the application, select the icon and click the trackball.
Icons for all downloaded applications appear in the Downloads folder on the BlackBerry smartphone Home Screen. To open the application, select the icon in the Downloads folder and click the trackball or press the SurePress™ touch screen.
The Sony Ericsson Xperia Play is currently available for pre-order via Amazon. The smartphone is priced at just $99.99 for those who are new to Verizon or $149.99 for existing customers who want to upgrade. What makes the Sony Ericsson Xperia Play special is that it has a side-sliding gamepad. The phone comes pre-loaded with several games such as Madden NFL, The Sims 3, Asphalt 6: Adrenaline, Star Battalion, Bruce Lee Dragon Warrior, Crash Bandicoot, and Tetris preinstalled. The Xperia Play features a 1GHz single-core processor, a 512MB of RAM, a 400MB of internal storage, which is expandable via a microSD card slot. Other specs include a 4-inch (854×480) capacitive touchscreen, a 5MP AutoFocus camera with LED flash and WVGA video capture, 3G, Bluetooth, Wi-Fi, and GPS. [Amazon]
Price: $399.00
Price: $189.99
RIM has just announced the official launch of Twitter for BlackBerry. The latest version (1.1) will be available for download in BlackBerry App World within the next 24 hours. As of this post, it is not available. Keep checking, though!
What’s new in version 1.1?
BlackBerry smartphone users can now add locations to their tweets by enabling the ‘Add location to tweet’ feature in the Options menu. Once enabled, simply click the new compass icon on the Twitter for BlackBerry smartphones Home screen to add your current location.
The updated release also includes beta user requested features like push @Mentions, #Topic Autocomplete, and ‘Retweeted by you’ indicators, as well as several other enhancements based on feedback received during the beta.
There are other updates available in this newest version, including some bugs that RIM/beta users have teamed up together to squash.
Who’s using this official Twitter app for their BlackBerry device? Sound off in the comments below!
Tags: BlackBerry, BlackBerry App World, Official Twitter App, RIM, twitter, Twitter for BlackBerryPrice: $29.99
The BlackBerry® smartphone stops responding and one of the following error messages appears:
Error 523App Error 523JVM 523Ensure that the smartphone is running the most current version of BlackBerry Device Software. For more information on this procedure, see KB16068.
If the error message persists, or if the smartphone is already running the most current version of BlackBerry Device Software, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Perform a hard reset by removing the battery from the smartphone and reinserting it. For more information on this procedure, see KB02141.
If the error message persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure, see KB10144.
Note: To assist in capturing the error details, contact support while the error is still displayed on the smartphone. If possible, do not reset the smartphone or attempt to reload the BlackBerry Device Software until enough information is captured for a full investigation into the cause of the error.
To assist with diagnosing these types of issues, provide as many of the following details as possible:
What is the frequency of the issue? Is the issue easily reproduced or does it occur at random? If the issue is able to be reproduced, make note of the steps to take to reproduce the issue. Is there a specific application or function being used when the issue occurs? Have you experienced any issues with the smartphone as a result of the error message, such as being unable to use the browser? Have you recently updated the BlackBerry Device Software or other applications? When was the last backup performed of the data on the BlackBerry smartphone?By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Price:
Price: $399.99
Important: Research In Motion (RIM) cannot guarantee that all third-party Bluetooth accessories function with Bluetooth enabled BlackBerry smartphones.
This list is not intended to solely state supported Bluetooth devices, rather indicates a list of Bluetooth devices that RIM has tested and found to function correctly. RIM is in the process of expanding the list of known compatible Bluetooth headsets.
Bluetooth accessories that are not listed in this article are still likely to function with Bluetooth enabled BlackBerry smartphones, but RIM has yet to test them. If you experience difficulty using a Bluetooth accessory, contact RIM for assistance. BlackBerry® Technical Support Services subscribers can contact the BlackBerry Technical Support team directly. If your Bluetooth accessory is not compatible with Bluetooth enabled BlackBerry smartphones, steps will be taken to rectify this incompatibility whenever possible.
Here are some examples of Bluetooth headsets that are known to function with Bluetooth enabled BlackBerry smartphones:
Flamingo™ Bluetooth Headset * Jabra® BT250v Jabra® JX10 Jabra® BT125 Logitech® Mobile Pro™ Headset Motorola® Bluetooth Headset H500 ** Motorola® Bluetooth Headset HS820 Motorola® Bluetooth Headset HS850 nXZEN™ 5000 Plantronics® M3000 Bluetooth Headset Plantronics Discovery™ 640 Bluetooth Headset Plantronics Explorer™ 320 Bluetooth Headset Plantronics Voyager™ 510 Bluetooth Headset scala-500™ *** Sony® Ericsson® Akono™ Bluetooth Headset HBH-602* Three-way calling features on the Flamingo Bluetooth Headset are not supported.
** You can transfer audio files from the BlackBerry smartphone to the Motorola Bluetooth Headset H500, but not from the headset to the BlackBerry smartphone.
*** The audio transfer function on the scala-500 headset is not fully supported.
The following is a list of Bluetooth headsets that have previously worked with Bluetooth enabled BlackBerry smartphones:
Logitech Mobile Freedom™ Plantronics® M2500 Bluetooth HeadsetBy downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Price: $399.00
To change the trackball or trackpad sensitivity of the BlackBerry® smartphone, complete the following steps:
On smartphones running BlackBerry Device Software 5.0 or earlier:
On the Home screen, go to Options > Screen/Keyboard. In the Trackball or Trackpad section, click Horizontal Sensitivity or Vertical Sensitivity to change the sensitivity level. Press the Menu key and select Save. The new sensitivity levels are saved.
Note: A higher sensitivity number indicates a higher sensitivity level for the trackball or trackpad.
On smartphones running BlackBerry Device Software 6.0:
On the Home screen, click Options. Click Typing and Input and then click Trackpad Sensitivity. Change the Horizontal Sensitivity field and Vertical Sensitivity field. Press the Menu key and click Save.Note: A higher sensitivity number indicates a higher sensitivity level for the trackpad.
For additional configuration options for other features, see the BlackBerry smartphone user guide, located here.
Price: $279.99
Price:
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Price: $299.99
Price: $299.99
The My World screen in BlackBerry App World contains a memory bar that indicates to the BlackBerry smartphone user how much Application memory is available on the BlackBerry smartphone.
Complete the following steps to display the memory bar on the My World screen:
On the Home screen of the BlackBerry smartphone, click the BlackBerry App World icon. Click My World. Press the Menu key and click Show Application Storage.When the memory bar is displayed, complete the following steps to hide the memory bar, if required:
On the Home screen of the BlackBerry smartphone, click the BlackBerry App World icon. Click My World. Press the Menu key and click Hide Application Storage.Note: The memory bar indicates how much Application memory is available on the BlackBerry smartphone, and does not indicate memory capacity for overall built-in media storage or an external memory card.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Price:
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
The EarSet 3i from Bang & Olufsen is a wired, stereo headset with a built-in microphone and a 4-pole mini jack. Designed for iPhone and iPod, the headset is designed to fit the individual ear comfortably. The Bang & Olufsen EarSet 3i features dynamic full tone loudspeakers mounted on a telescopic bar that are constructed according to the open loudspeaker principle, allowing users to hear some of the surrounding sounds of the environment. The EarSet 3i is designed with carefully selected materials such as a brushed aluminum and a special soft-touch rubber coating. Sadly, there is no info on pricing or availability so far. [Bang & Olufsen]
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Nokia is set to drop another dual SIM phone ‘C2-00' into the market. Coming in a candybar form factor, the handset packs a 1.8-inch 128 x 160 display, a VGA camera, dual SIM card slots, a microSD card slot (up to 32GB), an FM radio, Bluetooth, a 3.5mm headset jack and runs on Series 40 operating system. The C2-00 will go on sale this quarter in India, China, South-East Asia/Pacific region, Middle East and Africa, Eurasia and Brazil for 45 Euro (about $63). [Nokia Conversations]
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Unlicensed Mobile Access (UMA) and generic access network (GAN) are terms describing the system that allows a BlackBerry smartphone enabled with Wi-Fi® technology to access the mobile network through a wireless local area network (WLAN). The terms UMA and GAN are interchangeable.
Within the UMA/GAN system, a smartphone enabled with Wi-Fi technology connects to a WLAN and establishes a secure Internet Protocol (IP) connection to a generic access network controller (GANC).
UMA/GAN may require the configuration of ports 4500 and 500 on the home network. Contact your wireless service provider for information on the configuration of ports on home networks.
Contact your wireless service provider for information regarding the availability and use of UMA/GAN.
Price: $349.99
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
When BlackBerry App World is launched, the following error appears on the BlackBerry smartphone:
There is an issue with BlackBerry App World. BlackBerry App World must now close.Access point name (APN) settings on the smartphone are causing the application error.
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
Remove the APN information to allow BlackBerry App World to open.
Note: APN settings can be used to allow special access to wireless service provider information, or to allow some applications to connect to a network resource. Please make note of any settings before removing.
On smartphones with BlackBerry® 6:
From the smartphone, go into Options > Device > Advanced System Settings > TCP IP Clear the APN Settings Enabled check boxOn smartphones with BlackBerry Device Software® 4.6 to 5.0:
From the smartphone, go into Options > Advanced Options > TCP/IP Clear the APN Settings Enabled check boxOn smartphones with BlackBerry Device Software 4.5:
From the smartphone, go into Options > Advanced Options > TCP Remove the settings from the APN lineNote: CDMA devices will not have the TCP option listed.
Price: $399.99
Verizon Wireless® has made changes to the BlackBerry® Browser Quick Search Bar that will default to Bing™ eliminating Windows® Live™ Search, Wikipedia, and Dictionary.com.
This change makes Bing the only search option available from the BlackBerry Browser Quick Search Bar and browser start page.
Users can still go to www.google.com to perform Google® searches, but not from the Quick Search Bar. In addition, users will not be able to update the Quick Search Bar to add Google, Wikipedia, or Dictionary.com back into the Quick Search Bar, but they can create bookmarks for these sites.
BlackBerry® Storm™ 9500 smartphone (running BlackBerry® Device Software 5.0) BlackBerry® Storm2™ 9550 smartphone (running BlackBerry Device Software 5.0) BlackBerry® Curve™ 9330 (running BlackBerry Device Software 5.0) BlackBerry® Curve™ 8530 (running BlackBerry Device Software 5.0) BlackBerry® Curve™ 8330 smartphone (running BlackBerry Device Software 4.3 to 4.5) BlackBerry® 8830 World Edition smartphone (running BlackBerry Device Software 4.2 to 4.5) BlackBerry® Tour™ smartphoneBy downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Ahhh, what BlackBerry users have been waiting for, the announcement of a new device. This time around, it’s the newest in the BlackBerry Bold family. RIM announced the BlackBerry Bold 9900 and 9930 devices today, offering both a touchscreen and physical keyboard.
Slated to become available sometime this summer, here’s what these devices are packin’:
BlackBerry Bold 9900 and 9930 Specifications
• 115 x 66 x 10.5 mm, approximately 130 g
• 2.8? capacitive touch screen display – VGA (640×480), 287 dpi resolution
• Ultra-easy QWERTY keyboard, optical trackpad
• 1.2 GHz Processor, 768 MB RAM
• 8 GB on-board memory, plus microSD slot supporting up to 32 GB cards
• NFC technology
• 5.0 MP camera, supports 720p HD video recording
• Orientation Sensor (Accelerometer), Digital Compass (Magnetometer), Proximity Sensor
• Built-in GPS / aGPS
• Dual-Band Wi-Fi® – 802.11 b/g/n at 2.4 GHz and 802.11 a/n at 5 GHz
• Bluetooth® 2.1+EDR support
• Wireless Network support:
o 9900: Tri-Band HSPA+, Quad-Band GSM/EDGE
o 9930: Dual-Band CDMA/EV-DO Rev. A, Dual-Band HSPA+, Quad-Band GSM/EDGE
• 1230 mAh removable, rechargeable battery
• BlackBerry 7 OS
* Features OpenGL 2.0 support for developers.
So, what do you think? An avid BlackBerry user? Thinking of a new device? Does this new device catch your eye? Sound off in the comments below!
source – RIM PR
To add an accent or special character to a field, complete the following steps:
For BlackBerry smartphones with physical keyboards:
Hold the key for the character you want to add. Roll the trackball or trackpad left, right, up or down to select the character. Release the key when you have selected the character.For touchscreen BlackBerry smartphones:
Hover over the character you wish to accent for a short time (without clicking on the key). A small screen will appear above the character allowing you to choose the accent you wish to use. Click the character with the desired accent or special character.By downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
System requirements for stored file encryption on BlackBerry smartphones
Java® based BlackBerry smartphones that run BlackBerry® Device Software 4.0 to 5.0
Java based BlackBerry smartphones that support external file storage using a media card (BlackBerry smartphones that run BlackBerry Device Software 4.2 to 5.0)
Encrypting stored files on BlackBerry smartphones
Turn on the Content Protection option (Options > Security Options > General Settings)Turn on Media Card Support (Options > Media Card or Options > Memory > Media Card Support).BlackBerry Device Software 4.7 to 5.0 - If the Encrypt Media Files option is set to to Yes, the BlackBerry smartphone encrypts all files that have an audio, image, or video Multipurpose Internet Mail Extensions (MIME) type, excluding OMA Digital Rights Management (DRM) file types (.dcf, .odf, .o4a and .o4v).
BlackBerry Device Software 4.2 to 4.7 - If the Encrypt Media Files option is set to Yes, the BlackBerry smartphone encrypts files according to the folders they are stored in on the media card (/BlackBerry/videos/, /BlackBerry/music/, /BlackBerry/pictures/, /BlackBerry/ringtones/ and /BlackBerry/voicenotes/).
Note: The BlackBerry smartphone does not encrypt files transferred using USB while the Mass Storage Mode Support option is turned on, or OMA DRM files. OMA DRM files are protected using the OMA DRM standard.
For more information about how BlackBerry smartphones encrypt stored data, see the BlackBerry Enterprise Solution Security Technical Overview.
Data that the BlackBerry smartphone can encrypt in internal memory
When content protection is enabled on BlackBerry smartphones, the BlackBerry smartphones encrypt the following user data items:
All text that automatically replaces the text that is typedAll information except the contact title and category
Note: The administrator can set the Force Include Address Book In Content Protection IT policy rule to True to prevent the turning off of the Include Address Book option on the BlackBerry smartphone. The BlackBerry smartphone permits the Caller ID and Bluetooth® Address Book transfer features to work when content protection is turned on and the BlackBerry smartphone is locked.
Subject Email addresses Message body Attachments Title Information included in the body of the note A key identifying the BlackBerry smartphone and a key identifying the Subscriber Identity Module (SIM) card (if available) that the BlackBerry smartphone adds to DRM forward-locked applicationsThe contents of the .sdtid file seed stored in flash memoryTitle Information included in the body of the taskProtecting user data stored on a locked BlackBerry smartphone
If content protection is turned on, on BlackBerry smartphones, user data that the BlackBerry smartphones store is always protected with the 256-bit Advanced Encryption Standard (AES) encryption algorithm. Content protection of user data is designed to perform the following actions:
Use a 256-bit AES content protection key to encrypt stored data when the BlackBerry smartphone is locked Use an Elliptic Curve Cryptography (ECC) public key to encrypt data that the BlackBerry smartphone receives when it is lockedTurning on protected storage of BlackBerry smartphone data in internal memory
Administrators turn on protected storage of data on the BlackBerry smartphone by setting the Content Protection Strength IT policy rule. Administrators should choose a strength level that corresponds to the desired Elliptic Curve Cryptography (ECC) key strength. If content protection is turned on the BlackBerry smartphone, in the BlackBerry smartphone Security Options, the content protection strength can be set to the same levels that administrators can set using the Content Protection Strength IT policy rule.
Protecting files stored in external memory on the BlackBerry smartphone
The BlackBerry smartphone is designed to prevent a third-party device from using the media card by encrypting data that it stores on an external memory device.
Data that the BlackBerry smartphone can encrypt in external memory
If media card encryption is turned on, the BlackBerry smartphone encrypts its external file system, but the administrator or BlackBerry smartphone must specify whether to include stored media files in file encryption. The external file system encryption does not apply to files that are manually transfered to external memory (for example, from a USB mass storage device).
Setting the external memory encryption level
The administrator can use the External File System Encryption Level IT policy rule to enforce a minimum level of encryption for the external file system. The encryption mode to any encryption level can be set to stronger than the minimum, if this IT policy rule is set.
The BlackBerry smartphone uses a randomly generated device key to encrypt the external file system.The BlackBerry smartphone uses the BlackBerry smartphone password to encrypt the external file system. Turning on this option turns on the password prompt on the BlackBerry smartphone automatically. The BlackBerry smartphone then requires the user to set a BlackBerry smartphone password if one does not exist already.The BlackBerry smartphone uses the randomly generated device key and the BlackBerry smartphone password to encrypt the external file system. Turning on this option requires the BlackBerry smartphone password to be set if one does not exist already.Transferring encrypted media files
The BlackBerry smartphone can be connected to the computer to transfer files between the BlackBerry smartphone and the computer, or use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Turning on the mass storage mode option on the BlackBerry smartphone allows the transfer of files quickly over a USB connection between the media card and the computer without using the media programs in the BlackBerry® Desktop Manager. When transferring files to the media card using mass storage mode, the BlackBerry smartphone does not encrypt the transferred files using mass storage mode even if the BlackBerry smartphone is set to encrypt files stored on the media card. If transferring encrypted files from the media card using mass storage mode, the computer cannot decrypt the transferred files using mass storage mode.
Moving the media card to a different BlackBerry smartphone
If the media card is removed from the BlackBerry smartphone and placed in a new BlackBerry smartphone, the new BlackBerry smartphone cannot decrypt any files that the first BlackBerry smartphone encrypted on the media card using a randomly generated device key. If the first BlackBerry smartphone encrypted the files on the media card using the BlackBerry smartphone password, when the media card is removed from the BlackBerry smartphone and placed in a new BlackBerry smartphone, the new BlackBerry smartphone prompts for the password used on the first BlackBerry smartphone to access the files on the new BlackBerry smartphone.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Price: $250.00
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
Support for third-party applications that have been purchased or downloaded using the BlackBerry App World storefront is available through email messaging.
To access customer support, complete the following instructions:
For BlackBerry App World on a BlackBerry PlayBook tablet
Open BlackBerry App World on the BlackBerry PlayBook tablet. Select the application for which support is required. Tap Support in the upper right corner of the screen. The vendors support email information will be displayed.For BlackBerry App World on BlackBerry smartphones
From the My World screen
If the application has already been downloaded, a support option is available on the My World screen. Select the application, press the Menu key, and click Contact Support.
This will open an email message pre-populated with the vendor's support email address.
From the Details screen
If you have not yet purchased the application, a support option is available on the Details screen. Select the application, press the BlackBerry menu key, and click Contact Support.
This will open an email message pre-populated with the vendor's support email address.
For more information on the Details screen, see KB17749.
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
To see the approximate amount of occupied flash memory on the BlackBerry smartphone, complete the following steps.
For BlackBerry Device Software 5.0 and earlier
On the Home screen of the BlackBerry smartphone, open Options. Select Status.For BlackBerry Device Software 6.0
On the Home screen of the BlackBerry smartphone, tap All, then open Options. Select Device. Select Device and Status Information. The File Free field shows the approximate amount of available flash memory available for data. To make sure that this value is as accurate as possible, restart the BlackBerry smartphone to initiate a full garbage collection. For instructions, see KB02141.From the Status screen, press the Menu key, to the right of the green phone key, and select Database Sizes to view the number of objects and size of databases on the BlackBerry smartphone.What is considered low flash memory?
The BlackBerry smartphone's Java® operating system has a complex and dynamic way of determining exactly how much available flash memory it should have before starting the Low Memory Manager application. To determine if it has low flash memory, the BlackBerry smartphone takes into account a number of factors, such as the BlackBerry smartphone hardware model, the operating system version, the number of installed applications, the frequency at which BlackBerry smartphone user data is added and removed, and so on. Generally speaking, the more the BlackBerry smartphone is used, the more memory the operating system sets aside for normal, efficient operation.
Note: When the BlackBerry smartphone has determined that is has low flash memory, it automatically starts the Low Memory Manager application, which reclaims memory.
The File Free field shows 0
When the File Free field shows 0, it most likely means that the BlackBerry smartphone is full of data. The BlackBerry smartphone determines that it has low flash memory and performs more extensive garbage collections in order to make room for any new data. However, even when the BlackBerry smartphone is full of data, it is designed to operate properly. The Low Memory Manager application starts recovering flash memory when data is added that requires additional flash memory.
How the Low Memory Manager application works
The Low Memory Manager application works to recover flash memory by removing old and unimportant data; when the Low Memory Manager application is running, it does not affect the regular operation of the BlackBerry smartphone, so you are not aware that it is running. The Low Memory Manager application makes requests to all applications on the BlackBerry smartphone to recover memory. However, third-party applications must be specifically designed to interact with the Low Memory Manager application.
The Low Memory Manager application makes requests of the applications on the BlackBerry smartphone in the following order:
The Low Memory Manager application first asks all applications to remove low priority data (for example, transitory data such as browser caches). If step 1 does not recover enough free flash memory for normal operation, the Low Memory Manager application asks the applications to remove medium priority data (for example, very old messages, cached map data, and out-of-date calendar entries). If step 1 and 2 do not recover enough flash memory, the Low Memory Manager application prompts the Messages application to remove email messages starting with those that are the least frequently accessed.It is a good idea to take active measures to maximize the BlackBerry smartphone's available flash memory, and thus, prolong the time before the operating system starts the Low Memory Manager application.
The following are suggestions on how to maximize available flash memory on the BlackBerry smartphone.
Use a media card
Media cards are especially useful for BlackBerry smartphone users who want to store media files like songs, pictures, videos, voice notes, and ring tones, or who want to store pictures they take with the built-in cameras. Built-in video cameras on BlackBerry smartphones require a media card to function.
To make sure the built-in camera is set up to save picture files on the media card, complete the following steps:
Install the media card in the BlackBerry smartphone. Open the Camera application (for BlackBerry Device Software 6.0, tap All, then open the Camera application). Display the menu and select Options.Set the Store Pictures field to On Media Card. You can also change the folder setting to the particular folder in which you want to save pictures.
Note: For BlackBerry Device Software 6.0, this option has been removed. However a different location can be specified when the file is renamed after image capture.
Remove unnecessary items
Removing features and applications that are underused increases the available flash memory on the BlackBerry smartphone.
Use the Setup Wizard application to remove languages that you do not use from the BlackBerry smartphone. Removing languages is highly recommended because it is one of the most significant ways to increase available flash memory.
On the Home screen of the BlackBerry smartphone, open Setup Wizard. Select Languages. Select the language you want to use on the BlackBerry smartphone and click Next. The BlackBerry smartphone deletes all languages that you do not select.To remove languages from the BlackBerry smartphone, complete the following steps.
For BlackBerry Device Software 5.0 and earlier
For BlackBerry Device Software 6.0
On the Home screen of the BlackBerry smartphone, tap All and open Setup. Select Languages. Tap Manage Languages to expand the option. Select the language you want to use on the BlackBerry smartphone and click Update. The BlackBerry smartphone deletes all languages that you do not select.
Remove underused applications.
To remove applications from the BlackBerry smartphone, complete the following steps.
For BlackBerry Device Software 5.0 and earlier
On the Home screen of the BlackBerry smartphone, open Options. Select Advanced Options. Select Applications. The BlackBerry smartphone takes time to build a comprehensive list of the installed applications. Highlight the application you want to delete, display the menu and select Delete.For BlackBerry Device Software 6.0
On the Home screen of the BlackBerry smartphone, tap All and open Options. Select Device, then Application Management. Tap the application you want to delete. The Application Properties screen appears for that application with a Delete option to remove the application.
Minimize the number of contacts stored in the Address Book on the BlackBerry smartphone.
One way to minimize the number of contacts stored in the Address Book is to use the remote address lookup feature when you need to send an email message rather than store company contacts in the Address Book. You can use this feature if your BlackBerry smartphone uses BlackBerry Device Software 4.0 and later and one of BlackBerry® Enterprise Server 3.5 or later for Microsoft® Exchange or BlackBerry Enterprise Server 2.2 or later for IBM® Lotus® Domino®.
Delete old items
The BlackBerry smartphone user can delete old and unused items and also adjust settings so that the BlackBerry smartphone deletes old items as part of its regular routine maintenance.
Delete Multimedia Messaging Service (MMS) messages that are no longer needed. Because MMS messages can contain large media files and cannot be stored on a media card, MMS messages can use a lot of flash memory. If you do not want to delete the media files in an MMS message, open the MMS message and save the media files on the media card before you delete the MMS message. Change the Keep Messages setting on the BlackBerry smartphone to reduce the number of old messages using flash memory.Change the Keep Appointments setting to reduce the number of old calendar events using flash memory.To change the Keep Messages setting, complete the following steps.
For BlackBerry Device Software 5.0 and earlier
On the Home screen of the BlackBerry smartphone, open Messages. Display the menu and select Options. Select General Options. For BlackBerry Device Software 6.0, select Message Display and Actions. Set the Keep Messages field to either 15 Days or 30 Days.For BlackBerry Device Software 6.0
On the Home screen of the BlackBerry smartphone, tap All and open a message list. Display the menu and select Options. Tap Message Display and Actions. Set the Days To Keep Messages field to 15 or 30.
Clear the browser cache often.To change the Keep Appointments setting, complete the following steps:
For BlackBerry Device Software 5.0 and earlier
On the Home screen of the BlackBerry smartphone, open Calendar. Display the menu and select Options. Select General Options. Set the Keep Appointments field to either 15 Days or 30 Days.For BlackBerry Device Software 6.0
On the Home screen of the BlackBerry smartphone, tap All and open Calendar. Display the menu and select Options. Select Calendar Display and Actions. Set the Keep Appointments field to either 15 Days or 30 Days.Note: Email messages and appointments are only removed from the BlackBerry smartphone. The email messaging application and the appointment application the BlackBerry smartphone is associated with will retain the email messages and appointments that are removed from the BlackBerry smartphone after the time period that is specified.
To clear the browser cache, complete the following steps:
For BlackBerry Device Software 5.0 and earlier
On the Home screen of the BlackBerry smartphone, open Browser. Display the menu and select Options. Select Cache Operations. Select Clear for Content Cache. (You can increase the amount of flash memory by also selecting Clear for Pushed Content.)For BlackBerry Device Software 6.0
On the Home screen of the BlackBerry smartphone, tap All and open Browser. Display the menu and select Options. At the bottom, select the Cache check box below Clear Browsing Data and tap Clear Now.
Adjust settings for optimal storage efficiency
Adjust the following settings for optimal storage efficiency on your BlackBerry smartphone:
In BlackBerry® Desktop Software, set messages to stop being forwarded to the BlackBerry smartphone when it is cradled.To adjust this setting, complete these steps:
In BlackBerry® Desktop Manager, open Email Settings. Select the check box beside Disable message redirection while your device is connected.Set messages to prompt you when deleting an email message on the BlackBerry smartphone. The prompt allows you to choose to either delete the message on the BlackBerry smartphone only or on the BlackBerry smartphone and the messaging server, which deletes the email message on both the BlackBerry smartphone and the email application with which it is associated.Note: This option is not available in BlackBerry Desktop Software 6.0
Flash memory is used to download and display email messages on the BlackBerry smartphone. Set the Auto More option to No to make sure that only the sections of the email message that you want to read on the BlackBerry smartphone are downloaded, displayed, and thus, stored in flash memory. By setting the Auto More option to No, the BlackBerry smartphone displays approximately the first 2 KB of an email message; you can display more of the email message by selecting More on the menu.To adjust this setting on the BlackBerry smartphone, complete the following steps:
On the Home screen, open Messages. Display the menu and select Options. Select Email Reconciliation. Select Prompt for the Delete On setting. (You can also select Handheld rather than Prompt, which will delete messages on the BlackBerry smartphone without a prompt, when you choose to delete messages.)Note: If you position the cursor on a date field in the email messages list on the BlackBerry smartphone and select Delete Prior, you will only delete the messages on the BlackBerry smartphone no matter what the setting is in the Delete On field, which leaves the email messages saved in the email application with which the BlackBerry smartphone is associated.
Note: If the Auto More option is set to Yes, scrolling automatically displays more of the email message. Be aware that you may be dowloading large email messages by scrolling through an email message on the BlackBerry smartphone.Note: The size of the entire email message is displayed at the bottom of the email message screen. Average messages are usually no larger than 2 KB.By setting the Auto More option to No, you can make sure the flash memory is not unnecessarily used on the BlackBerry smartphone by disallowing the automatic download option.
To set the Auto More option to No, complete the following steps:
For BlackBerry Device Software 5.0 and earlier
On the Home screen of the BlackBerry smartphone, open Messages. Display the menu and select Options. Select General Options. In the Auto More field, select No.For BlackBerry Device Software 6.0
On the Home screen of the BlackBerry smartphone, tap All and open a message list. Display the menu and select Options. Select Message Display and Actions. Remove the check from the Auto More option.Caution: The More All option on the menu gives you the choice of downloading the entire email message at once, no matter how the Auto More setting is configured.
The More All option should be used with caution since the BlackBerry smartphone uses flash memory to store email messages that have been displayed.
For BlackBerry smartphones running BlackBerry Device Software 3.8 or 4.0, set the BlackBerry smartphone to allow content compression. Although content compression causes the BlackBerry smartphone to work harder (thus, using more battery power), it will make sure that email messages use the least amount of flash memory that is possible.
To set the BlackBerry smartphone to allow content compression, complete the following steps:
On the Home screen of the BlackBerry smartphone, open Options. Select Security Options. Select General Settings. Set the Content Compression field to Enabled. For BlackBerry smartphones running BlackBerry Device Software 4.5 to 6.0, turn off HTML support since plain text messages are smaller in size.How to maximize battery powerTo turn off HTML support on the BlackBerry smartphone, complete the following steps:
For BlackBerry Device Software 5.0 and earlier
On the Home screen of the BlackBerry smartphone, open Messages. Display the menu and select Options. Select Email Settings. Change the Enable HTML Email field to No.For BlackBerry Device Software 6.0
On the Home screen of the BlackBerry smartphone, tap All and open a message list. Display the menu and select Options. Select Email Preferences. Remove the check from the Enable HTML Email option.
Battery power can be maximized by following these simple suggestions.
Use BlackBerry smartphone shortcuts to access common system features quickly. For instructions, see the Getting Started Guide for your BlackBerry smartphone. Using shortcuts allows you to do the same things on your BlackBerry smartphone more quickly and efficiently, while saving battery power.
Some common shortcuts include the following:
To delete a highlighted item, press the Delete key. To select or clear a check box, press the Space key. To view available values in a field, press the Alt key. To switch applications: Hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key. Set the Auto On/Off option to turn off the BlackBerry smartphone at a time of day when you are not using it (such as at night), and turn on again at a time of day that you are ready to use it (such as in the morning just before you wake up). Battery power is saved by turning the power off at times when the BlackBerry smartphone is not being used.To set the Auto On/Off option on the BlackBerry smartphone, complete the following steps:
On the Home screen of the BlackBerry smartphone, open Options. Select Auto On/Off. For BlackBerry Device Software 6.0, select Device then Auto On/Off. Specify the on and off times.Tip: Set the BlackBerry smartphone to turn on just before you need to use it, (such as a few minutes before you wake up in the morning) so that the BlackBerry smartphone has a chance to receive the email messages sent to you during the time that the BlackBerry smartphone was turned off. This way, the email messages have already been received when you are ready to read them.
When a particular wireless connection is not needed, use the Manage Connections application on the BlackBerry smartphone to turn off the connection. For example, if you do not need to use Bluetooth® technology, you can use Manage Connections to turn the Bluetooth connection off.
To turn the Bluetooth connection off on the BlackBerry smartphone, complete the following steps:
On the Home screen of the BlackBerry smartphone, open Manage Connections. For BlackBerry Device Software 6.0, tap the Network Indicator area of the screen in top right corner. Click Bluetooth.Note: Using Manage Connections, turn the mobile wireless transceiver off when you know you are out of range of the mobile network. Turning the mobile wireless transceiver off prevents the BlackBerry smartphone from continually attempting to locate the mobile network, which uses a lot of battery power.
Adjust the backlight settings to conserve power
For BlackBerry Device Software 5.0 and earlier
On the Home screen of the BlackBerry smartphone, open Options. Select Screen/Keyboard. Change the Backlight Brightness to a lower number.For BlackBerry Device Software 6.0
On the Home screen of the BlackBerry smartphone, tap All and open Options. Select Display then Screen Display. Change the Blacklight Brightness to a lower number.Battery power saving tips for the BlackBerry Torch 9800 smartphone
In addition to the BlackBerry Battery Power Savings Tips listed here, the following additional tips can help you to optimize battery life performance on your BlackBerry® Torch™ 9800 smartphone with BlackBerry® 6:Close your Browser when not in use; ensure all Browser tabs are closed (close with the Escape key, not the red End key).Exit your media player when not in use (or set the default timeout to a shorter interval within media > options).Press the lock button (top left) before putting the device in a pocket (to avoid unnecessary display battery consumption).Exit/close applications when not in use (especially any applications that utilize the GPS functionality).Monitor/be aware of the frequency of Podcast and Social Feeds updates (you may want to disable automatic refreshing).
Flash memory requirements for optional applications
The following table outlines the approximate amount of flash memory used for each optional application on the BlackBerry smartphone.
65 messages per installed languageInstant Messenger applications*The approximate space required for an optional application always depends on the model of the BlackBerry smartphone and the version of the BlackBerry Device Software that is installed.
Note: Removing unused languages in the Setup Wizard is one of the most effective ways to increase the available flash memory.
The BlackBerry smartphone is designed to operate properly with a modest amount of available flash memory. However, you can keep the BlackBerry smartphone operating at peak efficiency by maximizing its available flash memory. To maximize flash memory and battery power, you should know both how to monitor the available memory and what strategies help preserve flash memory and battery power.
BlackBerry smartphones based on Java technology depend on available flash memory for many tasks. Having low flash memory can lead to delays in processing information on the BlackBerry smartphone because the process for recovering blocks of flash memory, known as garbage collection, happens more frequently, which takes time. Java garbage collections automatically reclaim flash memory that is no longer being used by the Java operating system. Java garbage collections may also rearrange blocks of flash memory that are in use to create larger contiguous blocks of available flash memory. Just as a computer uses the hard disk as a source of virtual memory, the BlackBerry smartphone writes out lesser-used portions of its operating flash memory (normally held in fast static random access memory (SRAM)) to the slower flash memory. As the BlackBerry smartphone's flash memory begins to fill up, the BlackBerry smartphone must work harder to rearrange the flash memory to allocate the storage space it needs for normal operation. Therefore, low flash memory causes garbage collections to happen more frequently and take a longer time to complete, which also uses battery power.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
In some cases, the Input Language on the BlackBerry smartphone may change without the BlackBerry smartphone user manually making the change from within the Options application.
As designed, the Input Language can be changed when the keypad shortcut ALT + Enter is used from either the Home screen or from within an application.
Follow the steps below to remove the Input Language shortcut and change the language.
For BlackBerry Device Software 4.1 to 5.0:
Go to Options > Language (or Options > Language and Text Input). Set Use Input Language Shortcut to No. Change the Input Language back to the language you had originally set.OR
Press ALT + Enter. Select the language you wish to use. When prompted, choose Do not allow this shortcut. The ALT + Enter shortcut key is then disabled.For BlackBerry Device Software 6:
Go to Options > Typing and Input > Language. From the Language Switcher section, set the Shortcut Keys option to None. Change the Input Language to the language you had originally set.OR
Press ALT + Enter. Select the language you wish to use. When prompted, choose Do not allow this shortcut. The ALT + Enter shortcut key is then disabled.Note: Pressing the ALT + Enter keypad shortcut enabled the Password Lock on the BlackBerry smartphone, instead of the Input Language shortcut, if the following is true:
The BlackBerry smartphone does not support multiple locales, and; There is a security password set.To reset a BlackBerry® smartphone to factory defaults, complete the following steps:
Warning: Back up the data from the BlackBerry smartphone to a computer. For assistance with backing up data on the BlackBerry smartphone, see KB12487.
On a 32-bit Windows® XP to Windows 7 operating system (OS), complete the following steps:
Connect the smartphone to the computer. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista® and Windows® 7, right-click and run as Administrator.) Type cd C:\Program Files\Common Files\Research In Motion\Apploader and press ENTER. Type loader.exe /resettofactory and press ENTER.On a 64-bit Windows XP or Windows 7 OS, complete the following steps:
Connect the smartphone to the computer. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista and Windows 7, right-click and run as Administrator.) Type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader and press ENTER. Type loader.exe /resettofactory and press ENTER.Note: BlackBerry® Desktop Software 4.7 to 6.0 must be installed on the computer. The BlackBerry smartphone must be running BlackBerry® Device Software 4.3 to 6.0.
On a Mac computer, complete the following steps:
Close the BlackBerry Desktop Software if it is open on the Mac computer. Open Terminal. Type cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/ and press Enter. Type ./bbdm resettofactoryNote: In the Mac OS X environment, if the BlackBerry smartphone has a password set, you must specify that password within the command. For example: ./bbdm -password 12345 resettofactory (where 12345 is the BlackBerry smartphone password).
For BlackBerry Enterprise Server 4.1Open BlackBerry Manager. Select BlackBerry Domain. Click Edit Properties. Select IT Policy. Double-click IT Policies. Select the appropriate IT policy or create a new one and click Properties. Select Security. Set the Reset to Factory Defaults on Wipe drop-down list to True. Click OK to apply changes and exit. Assign the IT policy to a BlackBerry smartphone user. Right-click on the BlackBerry smartphone user and select Erase Data and Disable Handheld.For BlackBerry Enterprise Server 5.0
Log into the BlackBerry Administration Service with an account that can create or edit IT policies (for example, Enterprise Administrator or Security Administrator roles). Under BlackBerry solution management, expand Policy, and click Create an IT policy (assign a name, click Save, then click the new IT policy name) or Manage IT policies, and select an IT policy to alter. Click Edit IT policy. Click the Security tab. Set the Reset to Factory Defaults on Wipe drop-down list to True. Click Save all. Assign the IT policy to a BlackBerry smartphone user. Select the PIN number of the BlackBerry smartphone user from Manage users and choose Delete all device data and disabled device. BlackBerry® Enterprise Server 4.1 to 5.0 SP2 BlackBerry® Device Software 4.3 to 6.0 BlackBerry® Desktop Software Mac OS Windows®There are two ways to return a BlackBerry smartphone to a factory state. The two methods are outlined below, along with the differences between them.
Wipe Handheld - The Wipe Handheld option is performed directly from the BlackBerry smartphone (see KB02318). This option removes all user stored data (application data) from the smartphone (email, address book, calendar, etc.), and also provides the options to delete user installed applications and erase the data from the media card. Reset to Factory Defaults - This option is the method described in this article. Along with removing application data from the smartphone, this option also removes any IT policies applied on the smartphone. This method does NOT remove third-party applications from the smartphone.To help prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. To reset the account, refer to the Resolution section below.
For more information on the BlackBerry ID lockout behavior, see KB24157.
Note: See the Additional Information section for screenshots
Note: The BlackBerry ID emails will come from donotreply@blackberry.com
Note: The reset link can be completed through the browser on the BlackBerry smartphone
Click the link to change the password from within the notification email, or click the following link: https://blackberryid.blackberry.com/bbid/recoverpassword. When prompted for the Username, enter in the BlackBerry ID email address then click Next. The security question that was entered during the BlackBerry ID account creation process will then be presented, type in the answer and click OK.Note: The answer to the security question is NOT case sensitive.
This will then generate a password recovery email to the BlackBerry ID email address with a link to reset the password. Click the link within the email to bring up the password recovery webpage. To reset the password, enter in the BlackBerry ID accounts security answer along with the new password in the appropriate fields, then click OK. A prompt will advise that the password was changed successfully.By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.
NTT DoCoMo has just released a new waterproof Android smartphone on their network. Called the NEC Medias WP N-06C, the handset is packed with a 4.0-inch 480 x 854 touchscreen display, a 1GHz Snapdragon Qualcomm MSM8255 processor, a 512MB RAM, a 1GB of internal storage, a microSDHC card slot (up to 32GB), a 5.0-megapixel camera, 720p HD video recording capabilities, WiFi, Bluetooth and runs on Android 2.3 Gingerbread OS. Pricing info is still unknown at the moment. [Product Page]
KDDI Japan will launch a new Android smartphone namely the Infobar A01. Designed by Naoto Fukasawa, the phone features a colorful body and three buttons for the Menu, Home and Back on the front panel. The Infobar A01 also features a 3.9-inch (960 x 540) touchscreen display, an 8-megapixel digital camera, Wi-Fi, Bluetooth, Near Field Communication (NFC) and a 1GHz Snapdragon processor. This Android 2.3 Gingerbread-powered smartphone will be launched in Japan later this month. Video after the jump.
[Electronista]