How to reset a BlackBerry ID password after an account lockout

BlackBerry® ID is your single, master key to BlackBerry® device products, sites, services and applications, including BlackBerry® Protect™ and the BlackBerry® App World™ storefront. BlackBerry ID: One login. One password. One less thing to worry about.

To help prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. To reset the account, refer to the Resolution section below.

For more information on the BlackBerry ID lockout behavior, see KB24157.

Once a BlackBerry ID account has become locked after too many failed login attempts, an email notification is sent to the BlackBerry ID email address to advise of this. Follow the steps below to unlock the account:

Note: See the Additional Information section for screenshots

Note: The BlackBerry ID emails will come from donotreply@blackberry.com

Note: The reset link can be completed through the browser on the BlackBerry smartphone

Click the link to change the password from within the notification email, or click the following link: https://blackberryid.blackberry.com/bbid/recoverpassword. When prompted for the Username, enter in the BlackBerry ID email address then click Next. The security question that was entered during the BlackBerry ID account creation process will then be presented, type in the answer and click OK.

Note: The answer to the security question is NOT case sensitive.

This will then generate a password recovery email to the BlackBerry ID email address with a link to reset the password. Click the link within the email to bring up the password recovery webpage. To reset the password, enter in the BlackBerry ID accounts security answer along with the new password in the appropriate fields, then click OK. A prompt will advise that the password was changed successfully.