Support for third-party applications purchased using BlackBerry App World

Support for third-party applications that have been purchased or downloaded using the BlackBerry App World storefront is available through email messaging.

To access customer support, complete the following instructions:

For BlackBerry App World on a BlackBerry PlayBook tablet

Open BlackBerry App World on the BlackBerry PlayBook tablet. Select the application for which support is required. Tap Support in the upper right corner of the screen.  The vendors support email information will be displayed.

For BlackBerry App World on BlackBerry smartphones

From the My World screen

If the application has already been downloaded, a support option is available on the My World screen. Select the application, press the Menu key, and click Contact Support.

This will open an email message pre-populated with the vendor's support email address.

From the Details screen

If you have not yet purchased the application, a support option is available on the Details screen. Select the application, press the BlackBerry menu key, and click Contact Support.

This will open an email message pre-populated with the vendor's support email address.

For more information on the Details screen, see KB17749.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.