The smartphone encountered a Java® Virtual Machine (JVM®) application related problem and is unable to continue running
Ensure that the smartphone is running the most current version of BlackBerry Device Software. For more information on this procedure, see KB16068.
If the error message persists, or if the smartphone is already running the most current version of BlackBerry Device Software, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Perform a hard reset by removing the battery from the smartphone and reinserting it. For more information on this procedure, see KB02141.
If the error message persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure, see KB10144.
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