One of the following error messages appears on the Home screen of the BlackBerry® smartphone:
Memory card contains errors, please use a disk checking utility on a computer.A Media Card has been inserted that contains errors. To correct the errors please use a disk error-checking utility on a computer.
There is file system corruption on either the media card, or the on-board device memory. This corruption is preventing correct access to the files contained within.
Complete the appropriate resolution:
Resolution 1
Complete the following steps to scan the media card or on-board device memory for errors:
Connect the BlackBerry smartphone to a computer, and enable Mass Storage Mode. For instructions, see KB13564. Double-click My Computer. A drive showing as BlackBerryNote: This error might appear for both the on-board device memory and the external media card. Double-click both BlackBerry
Tip: The Repair menu option under Options > Memory in BlackBerry® Device Software 5.0 can be used to repair the on-board device memory or external media card directly from the BlackBerry smartphone.
Resolution 2Complete the following steps to format the media card:
Warning: The following procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see KB12487.
Select the memory that contains errors.
Resolution 3
Complete the following steps for this issue on a Mac computer:
Select Go > Utilities. Select Disk Utility. From the left side bar, highlight the microSD card. Click Repair Disk.This article contains information previously documented in KB15907.
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